Frequently Asked Questions

Do I pay sales tax on my order?

Sales Tax Disclaimer - Sales Tax is charged for orders shipped within the United States where sales taxes are applicable.  The amount of tax charged is based on current tax rates and will depend on the destination of the shipment.  Gift cards are not charged sales tax, however purchases paid for with gift cards may be subject to sales tax.

How much will it cost to ship my order?

All orders ship from our facility in Buffalo, New York.  We do the best we can to pass the best rates we can achieve on to you.

You can calculate shipping on an order before finalizing check out by following these easy steps:

1. Add items to your shopping cart.
2. Click the shopping cart icon on the top right of the page.
3. During the checkout process, once you enter in the delivery address, there are a number of shipping methods to choose from using USPS and UPS.  Select the shipping option that is best for you.

Has my order shipped?

Once your order has shipped, an email with your tracking number is sent to the email address associated with the order. If you did not receive your shipment confirmation number please check your spam filter settings. Registered users can sign in with your user name and password and view the status of their orders. Un-registered users can email Info@HonosGuard.com or call us at 716.548.1532

How do I track my order? Where is my tracking number?

Once your order has shipped, an email with your tracking number is sent to the email address associated with the order. If you did not receive your tracking number, please check your spam filter settings. For registered users, order information, including tracking information, can be found by logging in with your username and password and viewing your purchase history.

How do I change quantities or cancel an item in my order?

Please call or e-mail Honos Guard AS SOON AS POSSIBLE for any questions about changing or canceling your order. Please understand that we pride ourselves on efficiency and many orders are charged, packaged and shipped very quickly. We are available Monday through Friday, 8:00 am to 4:00 pm Eastern Standard Time at 716.548.1532. Outside of business hours, please email us at Info@HonosGuard.com and we will address changes as soon as possible.

My order never arrived.

First, check that your order has shipped from Honos Guard and that the carrier’s tracking number shows that it has been delivered.

Shipping times and reliability vary greatly by carrier. We have found UPS to have good tracking systems, and US Postal Service’s systems to be less reliable.

If your tracking number shows delivered, and you did not get the package, there is not much we can do until you contact the carrier directly. 

For UPS the phone number is 1-800-742-5877. They are generally quite good at resolving these issues, however should they fail, please give us a call. 

For UPS: If your tracking has ceased to show movement on the package, and delivery has exceeded the expected delivery date by 2 business days for expedited services or 5 business days for ground services, then please give us a call or send us an email.

If USPS shows delivered and you did not receive the package then you will need to contact them at 800-275-8777 or we cannot file a claim. IMPORTANT: Ask to speak with the postmaster for your city directly. We have never seen an instance where anyone else cared enough or was empowered to help.

For USPS: If your tracking has ceased to show movement on the package, and delivery has exceeded the expected delivery date by 4 business days for Priority Mail and 7 business days for First Class Mail, then please call or send us an email and we will figure out a solution.

Why don’t you ship internationally?

Due to evolving government regulations and to keep our prices as low as we can, we only accept and ship orders within the United States. 

How do I create an account?

Click the Account Icon at the top right side of our site.  Under the Sign in Logo, click  "Create Account". Enter the required information and you are all set.  The next time you make a purchase, log in for a faster checkout experience.  Your information is NEVER sold to any other company and is kept completely private.

How do I edit my account information?

Click the Account Icon at the top right side of our site and sign in.  On the right hand side of the page are the account details.  Click “View Addresses” and you can edit the existing address on file or create a new one.  Afterwards you may log out or continue browsing our site.

I forgot my password.

Click the Account Icon at the top right side of our site. Above the “Sign In” button, click “Forgot Password.” It will ask for your email address and send an email to you with instructions on resetting your password.

I received the wrong product.

If you feel that you have received the wrong product, please contact Honos Guard at 716.548.1532 or email us at Info@HonosGuard.com within 72 hours of receiving the product.

What is your return policy?

In the rare instance a return is necessary the guidelines below will affect the return. We will gladly accept return for refund any unopened and unused product.

All returned merchandise must have a Return Material Authorization number (RMA) issued by Honos Guard. Goods returned with an RMA must be in original condition and packaging and all contents and documentation must be present. Items returned without an RMA number will be returned at the shipper’s expense.

Simply return any new unused item back to us within 10 days from the date delivered. Shipping charges are not refundable. Once a scope is mounted it becomes used and is not eligible for refund, exchange or return. Placing a scope in rings constitutes mounting. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.

Visit our Return Policy page to submit a return request and receive your RMA number.

From Our Policy

Customers may return new and unopened items within 30 days of delivery for a refund less a 10% restocking fee, unless the issue is with an incorrect shipment.  

Any returns without the original packaging and instructional material, or the packaging and materials are damaged, a 20% restocking fee will be assessed.  

Any merchandise that is returned showing signs of wear, installation or use can be denied a refund and any return shipping cost will be incurred by the customer.  This includes mounting a scope.  One a scope is mounted, it becomes used. Placing a scope in rings also constitutes mounting.

To start a return, you can contact us at info@honosguard.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@honosguard.com.